23200 Barton Rd.
Grand Terrace, CA 92313
Terms and Conditions
Full payment of shoot total is required before downloading of media unless otherwise stated by Benson Productions during scheduling/booking. If payment is not made after the photos have been delivered and posted to the MLS, I am within my right to contact the local MLS, Board of Realtors, and/or any connected Brokerage and demand to cease and desist usage of the photos until the amount due is paid.
Real Estate Videos
Real estate videos will be delivered as a ~90-second video via WeTransfer within 48 hours. Real estate videos will show highlights of the property as decided by the photographer's best judgment. The length of the video may vary. Branding is an extra add on for the videos and should not be expected unless specifically ordered. The quality of branding and logos is dependent on the quality of the logos and media provided by the realtor.
Readiness of Property
The property must be ready to photograph at the agreed shoot time. We will make our own best judgment to shoot the property or call and inform the agent that cancellation is suggested. Any cancellation made due to an unready house is subject to a cancellation fee. I am not responsible for any unwanted objects/clutter being visible in the final photos. Everyone in the property must exit the inside of the home. People in the home at the time of the appointment can cause the property to be unready. The photographer is not responsible if people or animals come out in the final shot if they choose not to leave the property. If a property shoot takes longer than 1 hour and 15 minutes due to an unready state, the photographer may leave to attend another appointment, whether or not the property shoot has been completed. No refund will be provided.
Delivery of Media
Photos and 3D virtual tours will be delivered within 24 hours after the shoot day via our client portal where the client can download the media. Listing videos will be delivered within 48 hours from the time of the shoot. Photo add-ons that require extra editing may take up to 72 hours. No final image count is guaranteed. No enhancements (sky replacements, item removal, greener grass, fireplace edit, etc) are guaranteed, nor should they be expected unless otherwise discussed with the photographer.
If an appointment is canceled within 24 hours of the appointment time, or the property is not ready to be photographed and cancellation is made on-site, the client may be required to pay a cancellation fee of 50% of the invoice total (minimum fee of $75) plus. Any cancellations due to weather, as made by the photographer's own judgment, are not subject to cancellation fees.
Drone Photography or Video
The availability of the drone add on are subject to local ordinance and FAA restrictions. Close proximity to an airport may make obtaining aerial shots impossible due to these restrictions. The photographer may decide not to pursue any shots/angles he believes to be unsafe or prohibited. Poor weather may lead to a cancellation of aerial add on. Due to the nature of aerial photography, no specific shots or angles can be guaranteed.
Photo Rights and Usage
The original agent who paid for this service has permission to use these images on any electronic or printed form of advertisement for the promotion of that property. The licensing agreement is valid only for the duration the home/property is listed for sale and cannot be reused without specific written permission. Images cannot be sold to another agent who takes over an expired or withdrawn listing, as the purchasing agent does not own the photographs, but rather the right to use them during the specific term the property is for sale. The purchasing agent may reuse photos if the property is temporarily removed from the market.
Benson Productions is the copyright holder of any image we produce. The copyright of an image is not transferred to any other party unless a specific written agreement is made. Licensing may be obtained for various applications of images, please contact us for more details.
Why Do I Have A Cancellation Fee?
Due to the nature of Real Estate Photography, It is important that I not only book as many appointments as possible per day but that I also try to book each appointment as soon as I'm available to ensure that my clients do not book a different photographer that may be more available. The purpose of my cancellation is not only to recoup any potential losses from blocking out an appointment but also to incentivize clients to make sure the properties are ready to shoot and prevent cancellations from happening in the future. I ask that you don't take this fee personally and understand that it is a necessary practice to protect my business and primary source of income.
Any Questions? Give us a call and we would gladly explain any details of our terms