We require payment at the time of the booking unless other arrangements have been made in email or text. If payment has not been made within 24 hours of the invoice being sent, your appointment may be given to another client.

Yes. We require the listing to be 100% ready at the time of the appointment as we have other shoots to attend to after yours and only have a selected time to shoot the home. To help you get the listing ready, here is a checklist: http://bit.ly/BPreChecklist

The Matterport Virtual Tours are like websites, and just like any website, it cost us money to keep the tour avaliable for people to view. We offer 3 Months of Free Hosting when you purchase the Matterport Tour. After the 3 months the tour will be taken down unless you contact us and would like to leave the tour active and payment of $10 per month is paid.

We guarantee you will receive a minimum of 2 photos per room and a minimum of 10 exterior photos. Main rooms like kitchens and living rooms.

We do basic color corrections and brightness corrections. Any editing regarding removing items or photoshopping may require additional fees/costs.

Yes. Please contact us ASAP to reschedule or cancel. If the cancelation or rescheduling happens within 24 hours of the shoot, a $80 fee will be added to your next invoice and if the cancelation or rescheduling happens at the shoot location due to the property not being ready, 50% of the invoice (Minimum of $100) plus the travel fee if any, will be added to your next invoice.

We charge a cancellation fee to help with an lose in revenue and to discourage last minute cancellation/rescheduling.

YES! We love when clients can provide a lock box. This provides us to shoot the home without having to move the you or homeowners.

Yes, but we will have to move them around when doing the photos and if we are doing a virtual tour and/or a video tour, everyone will be asked to step outside away from the windows as its very difficult to work around people when doing these services.

You will receieve an email with the link to download the photos within 24 hours of the shoot. If the photos were taken on a saturday, you will receve them in 48 hours.